CY-GONProducts / Reception
Every call answered. Every booking in the diary.
A missed call is a missed booking. Reception answers every one, at any hour, books straight into the diary from the times that are really free, and passes everything else to the team.
Live demo
Kilele Dental Studio, a sample clinic
A fictional practice with real-looking hours, services, and a busy diary. Book an appointment the way a patient would.
- Ask for a check-up next week. Every time offered comes from the diary, not the model.
- Ask for a Sunday. The studio is closed, so it offers the next free days instead.
- Book one, with an email you can open. A confirmation and an add-to-calendar button arrive.
- Say you have toothache, or ask for something it cannot answer, and see how it hands over.
Kilele Dental Studio is fictional, built by Cy-Gon to demonstrate Reception. Bookings and messages from this demo come to Cy-Gon.
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01What it does
Four jobs, and a fixed line around them. The line is what lets a business put it in front of its customers.
- Books
- Free times are worked out in code from opening hours, service lengths, notice rules, and the live diary. It can only offer a time that exists, and never double-books.
- Answers
- Services, prices, hours, and practical questions, from a sheet the business approves. What is not on it, it takes as a message.
- Takes messages
- Anything it cannot book or answer goes to the team at once, marked urgent when it cannot wait.
- Knows its limits
- Business rules come first. For a clinic: no diagnosis, no medical advice, and emergencies are sent to emergency care.
- Channels
- Website chat, Website voice, Phone line (next), WhatsApp (next)